FAQ's

Here are some common questions and answers. If you do not see the answer to your question, please feel free to contact us and we will get right back to you.


Yes, we request that you do for this event. Print out your ticket (for this event, we ask you do not show it on your phone as the sun glare can make it hard to quickly scan) and bring it to the event along with your valid photo ID.

Yes, this is a 21 + event which requires proper ID to enter the venue. If you do not have valid ID, there will be no refunds.

Tickets are available for purchase through this website above. All tickets are e-tickets that will be emailed to you. You will NOT receive paper tickets in the mail.

Tickets will will NOT be available at the door as we will be sold out. Please buy your ticket well in advance on this website to be sure you can attend - We Urge You Not to Wait - Tickets Will Sell Out.

Like all of our festivals, there is no specific dress requirement. We always suggest to dress for the weather and especially for this event, feel free to show your Phillies PRIDE!

You will receive a voucher when you enter the event that can be redeemed at the Phillies box office at any time for your tickets. They are good & valid for any 2017 home game other than the Premium Dates of: (June 3, 14, 15, 17, 18), (July 7, 22) and (August 12th and 13th). Tickets represent a $38 value for each, a $76 value total!

This event is rain or shine. That's one of the best things about this event - it's mostly covered! If it is a rainy day, some opportunities may not be available (like walking the bases or touring the dugouts) due to both guest and field safety. We suggest that you do bring a rain jacket since when walking around, some small sections are not covered between event areas.

YES, we will be supporting two amazing causes. The first is The Barkann Family Healing Hearts Foundation (facebook fan page), whose mission is to provide financial aid to families who are in need, due to recent adversity or tragedy such as sudden death or illness of a parent or child or the loss of a home or property due to fire, flood or disaster. We also will be supporting the Fraternal Order of Police Survivors Fund that helps families of fallen officers.

Yes, Free Parking is available all day for ticket holders. Please park in Lots S & T next to the Ballpark - Click Here for an area parking map.

Yes, and we highly suggest it as we want you to please enjoy yourself responsibly - this is EXTREMELY important to us. The Broad Street Line will take you right to the event - get off at the AT&T Station.

There are no refunds if the event is held.

DATE CHANGE: If you purchase a ticket to this event ("Ticket Purchaser"), you have two options if we have to change the date of this event (unrelated to a weather cancellation) for some reason beyond our reasonable control or unknown to us at the time this event was launched:

  1. If the new date works for you, great news! You are automatically registered for the event that day. Watch for more exciting event day specifics that will be emailed to you before the new event day.
  2. If the new date does NOT work for you, please contact our support team and our awesome customer service reps will help you with your refund. Note that any ticketing fees paid above the cost of the ticket are non-refundable.

CANCELLED EVENT: If an event is cancelled for reasons unrelated to our weather policy below, full refunds will automatically be issued back to the original form of payment within 5-7 business days of when an announcement is made to cancel an event. Ticket Purchasers will be sent an email receipt when the refund has been processed.

WEATHER POLICY: This event will take place rain/snow or shine. In the event that weather or other unforeseeable conditions are deemed by UpcomingEvents.com, and/or Citizen's Bank Park, and/or City Officials to be potentially hazardous to participants and volunteers, the organizers reserve the right to postpone the start time or cancel the event outright. Cancellation of the event may take place either prior to the start of the event or at any time while the event is taking place. There will be no refunds or deferrals for weather cancellation.

You sure can! We always welcome volunteers to assist at large events like this with check in scanning & wrist-banding, setup, and other options. What a great way to gain event experience, have fun, meet new people, and to help raise money for a great cause. Contact Us for more info.

YES! We always promote to enjoy yourself responsibly and staying the night is the best option. We have a room block set up at the Holiday Inn, which is walking distance to the event (use room block code "BWE" for discounted rates or Book Online). If you are looking for other lodging options, you can try AirBnb.

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